Our standards
Your accounts. Clear responsibilities. Work you can see.
You should know what you are paying for, who is managing it and what has changed. Here is how MapsDoc keeps your care accountable.
Know what to expect before you enroll
Explore the sample Health Check to see how we explain visibility gaps and priorities. The illustrative Monthly Health Report shows how we report completed work, changes in visibility and next steps.
- Your chosen plan sets out the services included in your subscription.
- Completed work is recorded so you can see what we have done.
- Monthly reports explain both the measurements and what they mean for your business.
- MapsDoc does not guarantee rankings, leads, bookings or revenue.
Understand the results
Reports explain what was checked and when. We flag missing information and compare results only when the measurements are comparable. Read how MapsDoc measures visibility.
Human review and approval controls
Technology helps us monitor your visibility and prepare the work. Your Visibility Team sets priorities and reviews quality. Publishing follows your account’s agreed approval settings. Professional Visibility Care adds a dedicated Visibility Manager and a personalized monthly review.
Controlled access
- We request access to the business systems needed for your agreed care.
- Where a platform supports delegated access, MapsDoc uses permissions instead of requesting a primary account password.
- Customers retain ownership of their connected accounts and can revoke access at the source.
- Sensitive customer and account data is kept out of public web analytics.
- You confirm the facts and approve any regulated or treatment-specific claims about your business.
Published service standards
- After enrollment, we aim to begin setup and priority work within two business days of receiving the required information and access.
- For Professional customers, we aim to assign a dedicated Visibility Manager within five business days of receiving the required information and access.
- Monthly Health Reports show the work completed, the information available and what comes next.
- The 30-day money-back guarantee and cancellation terms are available before checkout.
A clear way to get help
Send requests through your MapsDoc dashboard to keep your messages, updates and follow-up in one place. You can also reach support at support@mapsdoc.com.
Business and legal accountability
The contracting identity and legal disclosures are maintained in the Legal Notice. The Terms, Privacy Notice and Data Processing Addendum remain available before purchase.